Holiday Questionnaire & Feedback Form

Thank you for taking the time to fill in this questionnaire. We would love to hear your feedback on your recent holiday with us, so that we can review and improve the quality and service we provide

Holiday Name

Holiday Start Date

THE HOTEL

Please answer the following questions about the hotel(s) you stayed in

How would you rate the standard of the bedrooms?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How would you rate the standard of the public areas?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How would you rate the meals at your hotel?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How would you rate the service you received from hotel staff?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How would you rate the entertainment at the hotel (if offered)?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

If you had any problems while at the hotel, did the staff handle your issue to your satisfaction?

Any other comments about the hotel

THE EXCURSIONS

Please answer the following questions about the excursions on your holiday (both included and optional excursions)

How would you rate the excursions which were offered during your holiday?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How did you feel about the length of time spent at each attraction or destination?

Are there any excursions we didn't offer that you would like to see in future (Based at this holiday location)?

Any other comments about the excursions?

SERVICE PROVIDED BY US

Please answer the following questions about the service provided by our staff

How would you rate the communication from exclusive holidays prior to your holiday departure?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

Did you receive your departure times and luggage labels in good time?

How would you rate your tour driver during your holiday?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

How would you rate your courier during your holiday?

1=Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Excellent

If you had any issues during your holiday, did our staff handle them appropriately?